Direct Fulfilment Coordinator

Job Type: Fixed term contract

Contract length: 24 months

The Direct Fulfilment Coordinator is responsible for the accurate and timely processing of customer orders within the direct fulfilment operation.

This role ensures all orders, customer communications, and system updates are completed in line with agreed service levels, supporting a high-quality and responsive customer experience.

Key Responsibilities

1. Order Processing

• Process customer orders and stock feeds in line with daily agreed cut-off times
• Ensure all orders are entered, validated, and completed accurately
• Monitor order queues and prioritise workload to meet SLA requirements

2. Customer Communication

• Respond to customer emails within the SLA
• Provide accurate updates on order status, delays, or issues
• Escalate complex queries to the Senior ...