Digital Literacy and Adoption Analyst

**JOB SUMMARY:**

The Digital Literacy and Adoption Analyst is responsible for leading communication, digital literacy, end-user adoption, and stakeholder engagement efforts for technology initiatives across the DWS organization. This role serves as a key liaison between business partners, technology teams, leadership, and end users to ensure technology-related messaging is clear, accurate, timely, engaging, and easy to understand.

The analyst develops communication strategies, roadmaps, campaigns, and learning resources that promote awareness and successful adoption of new tools, processes, and capabilities. The role combines communications, content creation, event planning, change management, and digital adoption responsibilities to help employees feel informed, prepared, and confident using technology.

They create and manage a variety of content, including email communications, newsletters, SharePoint articles, Viva Engage posts, presentations, reference ma...