Digital Helpdesk Apprentice

Ref 85813 Programme Scotland | IT | Digital Helpdesk Support (DAS 2) SCQF Level 6 Area of interest IT Working location New Alderston House, 3 Dove Wynd, Strathclyde Business Park, Bellshill, North Lanarkshire, ML4 3FB Salary £16,000 per annum Closing date 29/06/2026

What's involved?

They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.

Responsibilities:

• Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries
• Problem resolution will be mainly using remote tools such as NetOp or Centrastage
• Ensure systems are updated on a real time basis including detailed and accurate call notes
• Ensure calls are progressed and closed in line with contracted service...