Digital Customer Success Coordinator

Digital Customer Success Co‑ordinator (Permanent Role)

About the Role

The Digital Customer Success Co‑ordinator will be responsible for digital and platform account management, tech and platform utilization, sales pre‑qualification, first‑and‑second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.

The Digital Customer Success Co‑ordinator will report to the Sales Enablement Manager. This post is based at the Goodwood, Cape Town.

In this role, you will:

Platform Operations Management

• Manage customer engagement and utilization on OUP platforms (including Oxford Reading Buddy, Oxford Reading Safari, Eduzone, etc.)
• Ensure customer satisf...