Digital Customer Experience Director Role

Take charge of digital customer experience as the Director of Strategy & Insights at Manulife. This leadership role focuses on developing strategies that drive digital performance and enrich customer journeys.
In this strategic leadership position, you will collaborate closely with executives to establish a cohesive digital strategy. Your expertise will help identify emerging trends, set operational priorities, and influence executive decisions with data-driven insights. You'll create a roadmap for enhancing customer engagement and performance results.
Key Responsibilities:
• Lead the Digital Customer Leadership strategy initiatives
• Develop success metrics and integrated roadmaps
• Craft persuasive storytelling for executives
• Assess KPIs to identify improvement opportunities
• Conduct benchmarking against internal and external standards
Requirements:
• Bachelor’s degree in relevant fields; MBA preferred
• Extensive experience in strategy or customer an...