Digital Customer Care Coordinator - Aman Essentials

Overview

Join Aman Group’s corporate team as a Digital Customer Care Coordinator reporting to the Senior E‑Commerce Manager and supporting Aman Essentials’ e‑commerce operations.

Responsibilities

• Respond promptly and professionally to customer enquiries via email.
• Manage customer orders, returns, exchanges, and general service‑related queries.
• Maintain a warm, polished, and brand‑appropriate tone of voice across all customer communications.
• Update website product listings, including pricing, stock levels, and product descriptions.
• Review and maintain website content, ensuring accuracy, functionality, and working links.
• Support product launches, campaigns, and promotional activity across the site.
• Work alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
• Monitor customer feedback and flag recurring issues or insights to improve the online exp...