Digital communications manager

About this position About the job

Our client is a collections & recoveries is a professional collections organization focused on helping clients manage and recover outstanding debts in a responsible, ethical, and compliant manner. The company emphasizes transparent communication and fair treatment of all stakeholders, including clients and customers.

Role Description The Digital Communications Manager is responsible for the strategy, execution, and optimisation of all digital communications supporting collection outcomes. This role ensures that SMS, email, and other approved channels are used effectively, cost-efficiently, and compliantly, minimising financial loss from failed, undelivered, or redundant communications. The role includes hands‑on execution of campaigns where automation is not yet implemented, and monitoring of automated campaigns to ensure they run correctly, achieve intended outcomes, and deliver value. Qualifications Matric with relevant tertiary qualificatio...