Vacancy Description
Responsibilities
- Serve as the first point of contact for clients regarding digital banking platform enquiries and support.
- Investigate and resolve client requests, escalating complex issues to relevant support teams when required.
- Perform independent verification of client instructions and callback checks for high‑risk transactions.
- Process account closures and other client service requests.
- Support documentation processing, signature verification, audit confirmations, and custody declarations.
- Maintain accurate records in the Bank's ticketing system and ensure timely follow‑up until resolution.
- Ensure compliance with regulatory requirements, internal policies, and operational procedures.
- Participate in process improvement initiatives and support ad‑hoc tasks as assigned.
- Diploma or Degree holder with at least 3 years of banking operations, client service, o...
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