Digital Advertising Support Specialist

A Digital Advertising Support Specialist provides customer and technical support for digital advertising products and services. The role involves assisting clients with creating, managing, and optimizing online advertising campaigns while resolving account and technical issues. The specialist serves as the primary point of contact for advertisers, ensuring a positive customer experience and helping clients achieve their advertising goals.

Responsibilities

• Provide support to clients through phone, email, chat, or other communication channels regarding digital advertising products and services.
• Assist advertisers in setting up, managing, and troubleshooting online ad campaigns.
• Resolve issues related to ad creation, account access, billing, policy compliance, and campaign performance.
• Educate clients on digital advertising platforms, tools, and best practices.
• Monitor and document customer interactions and maintain acc...