Dialler manager

The purpose of the Data and Dialler Administrator is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments

Duties and responsibilities Manage the dialler real time to ensure optimal agent productivity and data penetration as well as other key metrics not limited to connect rates, DMCs, failed calls etc. Work with external dialler providers to gain knowledge and best practice and upskill to the rest of the team. Work with the business stakeholders to increase data penetration levels, DMC conversions and agent productivity but also decreasing the data utilisation. Meet dialling requirements for abandonment rates, answer machines detect, customer messaging etc. as set out by the business. Responsibility for preventing lost opportunity Actively monitoring the voice lines for performance degradation Day to Day Dialler Performance Monitoring Efficiency measurements ...