Diagnostics and Telemetry Program Manager

About the Position

If you have passion for improving the customer experience while helping HP’s bottom line and having fun along the way, read on! As a member of the Warranty, Quality & Consumer Services (WQCS) organization of Customer Support and Services Delivery (CSSD) you will be contributing to the success of an organization that is responsible for ¾ of CS’s business. This role resides in the Consumer Services and Support Efficiency (CSSE) team which drives support and service efficiency for all of CS, our business units, customers, and support partners around the world. Everything we do is based on five strategic principles: People, Customer Experience, Digital & Strategy, Services Growth and Sustainability.

This Master Level Program Manager role will report to the Director of CSSE. In this cross-functional role you will collaborate with the WQCS staff, and each Customer Support Function globally as you take Device Connectivity, Diagnostic integration and ...