Desktop Technician (Madrid)

Desktop Technician

Location: Madrid, Spain. Reporting to the Director, Global Service Desk.

About the Role

Provide frontline user support for desktop computers, applications, mobile devices, and related technology across the EMEA region, ensuring end‑to‑end support via ServiceNow, in‑person, and remote channels.

Responsibilities

• Deliver end‑to‑end IT support for global users via ServiceNow, in‑person, and remote channels.
• Provision and support Apple (Mac) and Dell devices, including imaging, configuration, and deployment with M365 and Okta (SSO/MFA).
• Manage user identity and access using Active Directory and Okta, ensuring secure authentication and compliance.
• Perform hardware lifecycle management including onboarding, offboarding, asset tracking, and inventory control.
• Troubleshoot across macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications.
• Create and m...