Desktop Support Technician

Desktop Support Technician – São Paulo Office

Responsibilities

• Respond to user requests and incidents through the service desk ticketing system, providing first-level troubleshooting for hardware, software, network, and peripheral issues
• Configure, install, and update software applications and peripherals; set up workstations, laptops, and mobile devices for new and existing users
• Create, modify, and disable user accounts; reset passwords and manage user permissions and access rights based on role requirements
• Perform basic hardware repairs and replacements (memory, hard drives, peripherals) and conduct regular maintenance to ensure optimal system performance
• Provide basic training to users on standard software applications and systems; create and maintain end-user documentation and quick reference guides
• Maintain accurate records of all support activities in the service desk system and document common issues and...