Desktop Support Technician L1

Skill Set: Deskside support Technician Level 1

Designation: Dispatch (on-demand)

Language: English (C1 Level) & Local C1

Contract : B2B/Freelance

Days Per Week: on-demand

Location: Spain

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including

troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and

vendor-based hardware replacements.

4. Delivered support using tools such as SCCM , Intune , and ServiceNow for asset tracking, ticket

resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination

with IT...