Desktop Support Technician

Description
• Deploy, configure, and manage Windows, Mac, and iOS devices, ensuring optimal performance and reliability.
• Provide troubleshooting and technical support for operating systems, applications, hardware, and configurations.
• Diagnose and resolve hardware and software issues, including Microsoft Office Suite (Outlook, Teams, Excel), third-party applications, and mobile devices.
• Support and troubleshoot MacBooks, iPhones, and iPads, ensuring seamless integration with corporate systems.
• Perform new hire setups, PC refresh deployments, phone configuration, and A/V meeting support.
• Maintain and update technical documentation, including SOPs and system configurations.
• Collaborate with IT teams and cross-functional stakeholders to drive process improvements and enhance user experiences.
• Provide exceptional customer service, ensuring users receive timely and effective support
Additional Skills & Qualifications
• 3+ years of experience...