DESKTOP SUPPORT TECH I

Knowledge, Skills, and Abilities

• Must possess a working knowledge of PC hardware components and configurations.
• Experience with troubleshooting and repairing desktop and laptop hardware.
• Working knowledge of the Microsoft Office suite of products.
• Good understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment.
• Knowledge of Microsoft Active Directory.
• General understanding of networking and the server/client model, to troubleshoot client-side connectivity issues.
• Must be capable of learning and troubleshooting various software programs as needed.
• Maintain exce...