Vacancy Description
Our Client, an IT Services and Consultant company, is looking for a Desktop Support Engineer – White Glove/VIP Support for their Atlanta, GA location. Responsibilities:
+ Service delivery & field service operations
+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
+ Support time-critical incidents aligned to market cycles.
+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
+ Coordinate with cross functional IT teams for priority issue resolution
+ Support for back-office users and new joiner onboarding process.
+ Front office & vip support
+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers...
+ Service delivery & field service operations
+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
+ Support time-critical incidents aligned to market cycles.
+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
+ Coordinate with cross functional IT teams for priority issue resolution
+ Support for back-office users and new joiner onboarding process.
+ Front office & vip support
+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers...
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