Desktop Support Engineer

L2 Desktop Support Engineer

We are looking for a skilled and proactive L2 Desktop Support Engineer to join our IT support team. The ideal candidate will be responsible for providing second-line technical support, resolving complex hardware and software issues, and ensuring smooth IT operations across the organization.

Key Responsibilities

• Provide L2 support for desktops, laptops, printers, and peripherals
• Troubleshoot and resolve Windows OS, Office 365, and application issues
• Handle escalations from L1 support and ensure timely resolution
• Perform system installations, configurations, and upgrades
• Support Active Directory tasks (user account management, password resets, permissions)
• Diagnose and resolve network connectivity issues
• Maintain IT asset inventory and documentation
• Collaborate with infrastructure and security teams when required
• Ensure adherence to IT servic...