Vacancy Description
***Webcam Interview*** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***
Job Description
Our client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
Overview
+ Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
+ Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
+ Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
+ Communicates status of progress to the customer.
+ Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Technical Expertise and Knowledge
+ Has significant technical kno...
Job Description
Our client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.
Overview
+ Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
+ Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
+ Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
+ Communicates status of progress to the customer.
+ Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Technical Expertise and Knowledge
+ Has significant technical kno...
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