Desktop Support Engineer

• The Desktop Support Technician is an on-site representative at customer locations, working closely with the customer's IT team to provide the required services.
• The Desktop Support Technician provides a physical presence service to deliver second line support at customer locations, performing tasks to agreed service levels while meeting customer satisfaction measures.
• The technician is also required to provide Hands and Eyes support for Customer/OEM Subject Matter Experts in diagnosing and resolving incidents with regards to Network and Compute devices.

Main Duties and Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorised desktop software/applications.
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers,Mobile Devices, Video and Conferencing Equipment and any other authorised peripheral equipment and devices.
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