Desktop Support Engineer at Leading Firm

Take on a challenging role as a Desktop Support Engineer at MatchPoint Solutions, providing exceptional technical assistance for corporate clients. Your expertise will be key in troubleshooting various desktop and laptop issues.
As a Desktop Support Engineer, your main responsibilities include offering Level-2 and Level-3 technical support to internal and external clients. You will excel in solving issues related to Windows 10, Office 365, and macOS. A strong emphasis on customer service ensures you maintain high satisfaction while managing technical incidents in a timely manner.
Key Responsibilities:
• Deliver desktop and laptop technical support services
• Troubleshoot Windows 10 and Office 365 problems
• Provide support on macOS and AV issues
• Manage local area networking and connectivity issues
• Create and maintain documentation for support processes
Requirements:
• Associate's Degree or similar qualification
• 4-6 years of relevant experience in IT ...