Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.


Responsibilities:

• Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues.

• Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation.

• Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repea...