Desktop Service Desk Engineer — End-User Support & IT Ops

ITCAN PTE. LIMITED is seeking an IT support professional to deliver end-user support and client management for our platform systems. You will troubleshoot platform-related issues and respond quickly to incidents, providing both temporary and permanent resolutions as needed.

You will handle service requests, monitor SLAs, and maintain documentation of configurations while participating in platform implementation and upgrade projects. Regular progress reporting is expected.