Desktop Engineer

Desktop Engineer / 1st & 2nd Line Support Engineer - Office based, Hattersley, Monday to Friday £30-35k

We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi‑site organisation with around 1,600 users. Based at head office, this is a hands‑on role where you'll be central to keeping day‑to‑day operations running smoothly, providing responsive support across a broad user base.

This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience.

The 1st / 2nd Line Support Engineer will manage tickets end‑to‑end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and c...