Desktop Engineer (CAT1)

Responsible for the installation, maintenance, and daily operational support of client platforms, ensuring they meet business needs and agreed service levels. This includes facility management and proactive system health monitoring.

• Perform troubleshooting and problem resolution for client platform issues, ensuring minimal disruption to business operations.
• Respond promptly to incidents, investigate root causes, and provide both temporary and permanent resolutions. Ensure timely communication of status updates to stakeholders.
• Handle service requests related to client platforms, ensuring requests are fulfilled within agreed timelines.
• Monitor and maintain system configurations, ensure compliance with documented standards, and provide regular reports to relevant parties.
• Participate in client platform implementation and upgrade projects, ensuring seamless deployment and...