Vacancy Description
Responsibilities:
Provide support that consistently meets or exceeds customer expectations;Identify, analyze, and repair product failures. Order and replace parts as needed;Support and maintain user account information including rights, security and systems groups;Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;Provide troubleshooting and problem resolution support for all managed devices;Coordinate with third-party vendors to resolve hardware and software problems, as required;Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite;Interface with hardware and software vendors for planning and problem resolution;Interface with manufacturers and t...
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