Vacancy Description
Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location. Responsibilities:
+ The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
+ They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
+ Accountable for Asset management of end user devices
+ Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
+ Perform onsite installations or replacements of various hardware components and software repair
+ Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
+ Please note that this role invol...
+ The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
+ They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
+ Accountable for Asset management of end user devices
+ Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
+ Perform onsite installations or replacements of various hardware components and software repair
+ Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
+ Please note that this role invol...
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