Deskside Support Engineer (Madrid)

Deskside Support Engineer

English Required / Based in Madrid

Are you one of those Deskside Engineers who loves to learn from and teach your colleagues, push yourself to the limit, and take part in very demanding projects with the latest technology?

At Cognizant Spain we have got the Team that you’ll want to be part of: great colleagues to count on, continuous training, and interesting projects!

What will be your challenge and goal?

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Where required, provide support for the Manufacturing “Shop‑Floor” handhelds, laptops, and scanner devices.
• Perform data collec...