Design Support Specialist

We’re looking for a customer support specialist with some design-related experience who can work directly with customers on tasks such as adjusting font sizes, customizing colors, and helping with alignment and spacing. This is not a traditional designer role or one focused on creating original designs. The ideal candidate should also have some proficiency with Adobe Creative Suite, particularly Illustrator, InDesign, and Photoshop. You should be comfortable working with vector paths, managing layers, and optimizing file sizes as needed. Responsibilities Provide customer support via phone, chat, and email, including live design consultation and execution of design changes on behalf of customers. Perform technical pre-press checks: verify CMYK color profiles, resolution, bleed margins, and font embedding to ensure print-ready files. Communicate design choices and technical constraints to customers with clarity and professionalism. Maintain productivity and quality standards (CSAT, resol...