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Design Operations Engagement Manager

ICONMA, LLC

United States, United States, United States Full-time July 11, 2026
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Vacancy Description

Our Client, a Banking company, is looking for a Design Operations Engagement Manager for their Toronto, ON/ Hybrid location. Responsibilities:

+ Leads the development of broad solutions and approaches for design strategy and delivery, and acts as a trusted experience advisor to our partners and internal stakeholders

+ Work with HCD leadership (strategists, design leads, executives) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)

+ Clearly articulate and extol core design principles and disciplines to our partners – e.g. discovery, North Star Vision and blueprints; high level designs, wireframes, visual designs, design research, accessibility, content design, etc.

+ Partner with Technology and Business to align and integrate experience design and development activities into overall integrated project plan

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