Deputy Vice President, Digital Experience & Innovation

Overview

Lead the creation of a seamless phy-gital customer experience platform. The mission is to build and scale the systems that power both customer-facing journeys and the underlying physical infrastructure.

Responsibilities

• Digital Commerce and Experience Platforms – Lead the creation of a seamless phy-gital customer experience platform and work closely with product and business teams to operationalise and scale digital platforms that support customer journeys across SingPost.
• Unified Customer Journeys – Translate business and product requirements into scalable, production-ready systems for onboarding, shipment creation, parcel tracking, and payments.
• Event-Driven Logistics Platforms – Build systems that respond to real-time logistics events, enabling dynamic tracking, automated notifications, and operational workflows.
• AI-Enabled Automation – Implement AI-driven workflows to improve customer support, operationa...