Vacancy Description
- Possess specialist knowledge of operating systems, devices, applications and software.
- Provide technical support to teams within the organization, and to external clients when required.
- Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintain and updating technical documents and procedures.
- Manage coordination at a local and international level where required.
- Deliver regular and customized training to teams within the business.
- Prepare maintenance plans and upgrading schedules for the organization's systems.
- Develop reports for teams across the business.
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