Delivery Specialist (Implementation - Travel)

Job Title

Delivery Specialist (Implementation – Travel)

Overview

The Delivery Specialist (Implementation) plays a crucial role in providing advanced support, managing complex requests, and ensuring the seamless implementation of Amadeus services. This role requires a customer‑oriented approach, strong project coordination skills, and the ability to identify and create opportunities for professional services.

Responsibilities

• Provide 2nd level support to manage and resolve complex requests and issues.
• Utilize in‑depth product knowledge to support operational activities, ensuring functionalities meet customer expectations.
• Act as the project point of contact (POC) for assigned customer projects, managing timelines, coordinating with stakeholders, and ensuring timely execution of solutions.
• Coordinate and manage the end‑to‑end flow for service readiness, including ordering (GOT), go‑to‑market (GTM) strategies, ...