Delivery Leader - Us Healthcare - Cx

Location: Pan India Experience: 15+ Years (Healthcare) Industry: US Healthcare BPO / Healthcare Operations About the Role We are seeking an experienced Delivery Leader to lead large-scale US Healthcare Contact Center operation s. The role requires driving operational excellence, client engagement, transformation initiatives, and financial performance across multiple healthcare service lines, including member and provider services. Key Responsibilities Lead and manage large healthcare operations teams (200+ FTEs) across Member Services, Provider Services, Enrollment, Eligibility, and Contact Center functions. Own end-to-end delivery performance, including SLAs, KPIs, quality, compliance, customer experience, and operational efficiency. Serve as the primary point of contact for senior client stakeholders and drive strategic business relationships. Lead operational transformation initiatives involving automation, digitization, AI enablement, and process optimization. Drive governance, ris...