Delivery & Governance Lead - Bilingual Policy Ops

Genpact seeks an experienced professional in Subang Jaya, Malaysia to manage end-to-end delivery governance for bilingual policy servicing operations. The role involves planning capacity across queues and leading communication for APAC markets.

The ideal candidate should possess over 9 years of experience in delivery management, have B2 fluency in Cantonese and Mandarin, as well as fluent English for business communications.