Delivery Experience Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

As the Delivery Experience Manager, you will:

• Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
• Develop and implement long‑term country strategies and annual roadmaps to achieve best‑in‑class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordin...