Debt Recovery Agent, Telecaller

Job Description – Debt Recovery Agent Position: Debt Recovery Agent Experience Required: Minimum 6 Months Eligibility: Candidates with DRA (Debt Recovery Agent) Certification are preferred. Non-DRA candidates with relevant debt collection or recovery experience are also encouraged to apply. Key ResponsibilitiesContact customers through phone calls and field visits (if required) to recover overdue payments. Negotiate repayment plans and resolve outstanding dues in a professional manner. Maintain accurate records of customer interactions, payment commitments, and recovery status. Follow company policies, compliance guidelines, and ethical recovery practices. Achieve assigned recovery targets within the specified timelines. Coordinate with internal teams to resolve customer queries and payment-related issues. Ensure timely follow-up with customers to maximize collections. Required SkillsGood communication and negotiation skills. Ability to handle difficult conversations professionally. Ba...