Data Engineer, Amazon Customer Service Data Analytics Support Hub

Amazon's Customer Service (CS) department is seeking an experienced Data Engineer to join the Data Analytics Support Hub (DASH) Advanced Analytics team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company. The successful candidate will be a key member of the Advanced Analytics branch within DASH, which is evolving Q&E from descriptive (what happened) to diagnostic and predictive analytics at worldwide

As a Data Engineer II, you will build and own the production data infrastructure that turns Q&E domain expertise into scalable diagnostic and predictive analytics. You will own end-to-end delivery of pipelines for multi-contact journey analytics (Transfers, Repeats, DART, ECR/VPI), transcripts ingestion at WW scale, LLM-serving datasets, and model-serving feature tables. You will also serve as the bridge that connects central data platforms to Q&E-specific, multi-contact journey use cases that central single-touchpoint platforms do not address.