Data Analyst

Job Description
Insight Global's client is seeking a Data Analyst to support the Guest Care organization by managing and validating large operational datasets, building out core team metrics, and establishing the reporting foundation that drives day-to-day decision-making. This role starts with hands-on data work such as writing advanced SQL queries, standing up key metrics like CSAT and time-to-first-response, and ensuring data accuracy across systems. This role has the opportunity to grow into a more strategic role over time, using those insights to shape process improvements and business decisions.

Key Responsibilities:
 • Query, validate, and manage large operational datasets using advanced SQL
 • Build and maintain core team metrics (e.g., CSAT, time-to-first-response, ticket volume)
 • Develop dashboards and reporting to track operational and customer service performance
 • Investigate data discrepancies and ensure reporting accuracy and consistency
 • ...