Darkstore SM- Trivandrum

Job Purpose

To manage end-to-end dark store operations, ensuring timely order fulfillment, inventory accuracy, team productivity, customer satisfaction, and compliance with company SOPs. The role focuses on achieving operational excellence and delivery SLAs in a fast-paced quick commerce environment.

Key Responsibilities

Operations Management

• Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch.
• Ensure timely order processing and adherence to delivery SLAs.
• Monitor order fulfillment accuracy and productivity.
• Maintain store hygiene, safety, and operational standards.

Inventory Management

• Ensure inventory accuracy through cycle counts and stock audits.
• Monitor stock availability, replenishment, and stock rotation (FIFO/FEFO).
• Control shrinkage, damages, expiries, and stock losses.
• Coordinate with supply chain teams for stock planning....