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Damage & Loss Operations Lead

Shopee

singapore, singapore, Singapore Full-time June 25, 2026
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Vacancy Description

Responsibilities
  • Measure and track the team’s key damage performance and generate reports using appropriate tools and techniques.
  • Manage day-to-day loss, stuck, and damage performance; identify bottlenecks and react quickly to resolve issues.
  • Identify key risk areas to network operations and design mitigation strategies.
  • Identify opportunities in processes, including forecast, planning, and physical processes to improve cost, quality, and lead time.
  • Draw up a business case for improvement ideas and convince stakeholders to implement process changes.
  • Collect data and set up improvement processes after data analysis.
  • Prepare reporting tools/templates for key performance indicators for internal stakeholders and customers.
  • Manage multiple stakeholders, both internal and external to SPX Express, to align on a single goal and direction.
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