D365 CRM Functional Consultant

Avanade seeks a Dynamics 365 Customer Engagement (CE) Functional Consultant who will design, develop, and implement CE solutions for clients, collaborating closely with stakeholders and cross‑functional teams to deliver business value.

Responsibilities

• Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimise workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration: Customise Dynamics 365 CE for client‑specific processes, including entities, fields, workflows, and forms; work with technical teams to integrate CE with other business applications, such ...