Vacancy Description
Role Overview
As a Service Delivery Associate, you’ll work alongside Operations Leads to support the day-to-day health of Managed Services. You’ll be a key contributor to service reporting, customer communications, and follow-up on issues, learning the craft of service delivery in a modern SOC environment.
What You Will Do
Support the day-to-day delivery of Managed Services across assigned customers, assist Operations Leads with customer communications, prepare service performance reports, and contribute to service reviews.
Why It Might Be a Fit
You’ll have the opportunity to build strong foundations in cybersecurity operations, customer engagement, and continuous improvement, and contribute to the team’s mission of creating a cyber resilient world.
Requirements
- Some exposure to cybersecurity operations, IT service delivery, or a managed services environment
- A customer-first mindset with strong written and ver...
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