Cybersecurity Analyst at CDW Managed Services

Engage in first-level cybersecurity incident response with CDW as a Cybersecurity Analyst in Managed Services. Cultivate client trust while troubleshooting issues using Microsoft Sentinel and Defender.
CDW is seeking a dedicated analyst specializing in Managed Detection and Response on Microsoft platforms. You will monitor security incidents, assist clients during investigations, and ensure adherence to defined service level agreements (SLA). This role requires a commitment to continuous learning and technical skill enhancement.
Key Responsibilities:
• Monitor and investigate first-level security incidents
• Communicate effectively with clients during incidents
• Identify and escalate SLA breaches to management
• Contribute to the knowledge base with updates
• Build client relationships using Trusted Advisor techniques
Requirements:
• Bachelor’s degree or 4 years in Information Technology
• 1 year supporting IT/systems preferred
• Basic certification in...