CX Team Manager - Lead Global Contact Center & Coaching

Agoda is looking for a Contact Center Team Manager in Kuala Lumpur to oversee a team of customer experience agents. This role includes monitoring team performance, providing coaching, and improving operational processes.

Qualified candidates should have at least 2 years of experience in a contact center and strong English communication skills. The position requires effective leadership and the ability to manage multiple projects in a fast-paced environment.