CX Strategy Lead — End-to-End Customer Experience

Hong Leong Bank in Kuala Lumpur is seeking a Customer Experience (CX) Manager to enhance their customer-first vision. This role involves leading CX programs and improving customer journeys by fostering a customer-centric culture.

The ideal candidate should have 8 years of experience in customer experience roles, alongside a Bachelor’s degree in a related field. You'll be responsible for designing workshops, managing training modules, and engaging with diverse stakeholders.