CX Quality Assurance Specialist

TDCX (SG) PTE. LTD. in Singapore is seeking a Quality Management professional to monitor and enhance service delivery for their partner brands. The role involves evaluating employee behaviors, providing actionable feedback, and collaborating with multiple teams to improve overall customer experience.

Ideal candidates should have at least two years of relevant experience in a contact center environment, strong knowledge of MS Excel and PowerPoint, and the ability to train new agents. Excellent organizational and communication skills in English are essential.