CX QA Lead - Elevate Customer Experience (Hybrid)

eDreams ODIGEO is seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona, on a hybrid basis. You will develop and implement QA strategies, calibrate sessions, and continuously improve QA processes to boost CSAT and support performance.
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Ideal candidates bring leadership, collaboration, and strong analytical skills, with a proactive mindset and comfort with on-site support. Experience with AI tools is a plus. xqbhyrx
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.