CX Process & Knowledge Governance Lead

flydubai is looking for a professional to oversee customer support processes and policies to ensure a consistent and compliant experience for customers. The role involves developing standards, managing documentation, and optimizing processes across customer interactions.

The ideal candidate will have a Bachelor's degree and between 5 to 7 years of experience in relevant fields such as process engineering, preferably with airline or hospitality experience. Strong communication skills and a focus on customer satisfaction are essential.