CX Ops Lead: Voice of the Customer & Process Excellence

DiDi Chuxing is hiring a CX Operations Sr. Manager in Buenos Aires, Argentina. In this role, you will develop and execute customer experience strategies that align with business objectives and enhance customer satisfaction across multiple countries.

The ideal candidate has over 8 years in management consulting or customer service, with a robust background in process optimization and cross-functional leadership. DiDi promotes equal opportunities in a diverse and inclusive work environment and offers flexible work and income opportunities.